Which digital support really helps patients – and which is more of a distraction?
Thinking digital help in patient terms
Digital support is only effective if it really makes everyday therapies easier. Our digital services – from telemedicine and video consultations to chat dialogs – are designed to help patients quickly, comprehensibly and reliably. They explain treatment steps, provide guidance and offer support when medical questions arise outside of surgery hours.
We design digital modules that are clearly structured, have strong documentation and are patient-friendly. We pay attention to comprehensibility, secure processes and integration that fits seamlessly into existing patient programs. Manufacturers receive digital contact points that provide KPIs, relieve teams and stabilize treatment processes.
Digital services are most effective when they solve real therapy problems – not create new ones.
Telemedicine, video and chat
Today, digital services are a crucial care channel when patients need quick orientation or reliable medical information. Our telemedicine modules and video consultations provide direct professional access, clarify uncertainties and provide support in stressful everyday situations. Chat dialogs complement this at a low threshold – with answers that are medically sound, clearly formulated and clearly documented.
Our digital interfaces provide clear data points on information requirements, risk trends and adherence hurdles. Advocacy teams receive robust reports that can be used as a basis for the measurable further development of programs.
Digital proximity is not a dream of the future – it can be experienced today.
Digital innovations in the VilVit Health Lab
In addition to established telemedicine services, we are constantly developing new digital modules in the VilVit Health Lab – alone or together with manufacturers. AI-supported assistance functions, personalized information paths and dialogue interfaces that make complex therapies understandable are created here. VR prototypes that visually explain therapy steps are also developed and tested here.
“Innovation is the norm in the VilVit Health Lab - so that digital support remains patient-oriented. Vivi - the first patient AI assistant - was also created as part of this lab. Vivi explains complex information in natural language, structures orientation and makes medical content immediately accessible. ”
