Where do patients turn when medical questions suddenly become urgent and quick information is essential?
MedInfo hotlines provide guidance when uncertainty is high and fast, correct medical information is needed. Our specialists answer queries in a compliant, comprehensible manner and according to clearly structured processes – for both patients and HCPs. We explain treatment steps, categorize risks, document professionally and escalate cleanly when medically necessary. For patient advocacy, this means clear medical answers, reliable documentation and safety in critical situations.
With MedInfo Hotlines, we support advocacy teams and medical affairs units with consistent communication, reliable reports and documented quality.
We recognize patterns, record information requirements in a structured way and make it clear where additional support is needed. Patients experience a voice that explains, reassures and provides orientation – manufacturers benefit from processes that are medically correct and comprehensible to patients.
When information creates trust, therapies become more stable.
Good hotline work is demonstrated by the fact that patients know what to do next after the call.
Building blocks
Medical information, structured communication, documentation, escalation, information categorization and clearly defined feedback channels.
Benefit
Quick orientation, clear answers, early risk signals, stable treatment courses, relieved advocacy and medical teams.
Patient approach
Listening, explaining things clearly, taking uncertainties seriously and providing answers that really help in everyday life.
Facts & Figures
20+ years of hotline experience, documented quality, high satisfaction ratings, MedInfo processes in many indications.
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